NICE Senior Technical Support Engineer 

India, Maharashtra, Pune 

387820160

We are seeking a Senior Advanced Technical Support Engineer to work with an innovative product launching in an area new to cloud services. You will be responsible for providing expert insights into complex support and integration issues, building knowledge assets, and collaborating cross-functionally to ensure superior product support.

- Write and maintain knowledge base articles and troubleshooting guides.

- Work on test and production systems to replicate and diagnose issues.

- 3–5 years of experience in cloud technical support.

- Strong understanding of data handling and MS SQL.

- Proficiency in querying APIs (REST, SOAP).

- Exposure to SOA and commercial cloud platforms (especially Azure).

- Excellent analytical, troubleshooting, and communication skills.

You will have an advantage if you also have:

• Scripting knowledge inShell,PowerShell, orPython

• Understanding ofcontainerization(Docker) and orchestration (Kubernetes).

• ITIL Foundation certification or working knowledge of ITIL processes.
• Exposure to CI/CD pipelines and DevOps practices.

• comprisedof the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our nextNiCEr

new ideas, and a vibrant, interactive atmosphere.

Reporting into:Technical ManagerDirector of EngineeringRole Type:Individual Contributor