EY Consultant - Service Design 

United Kingdom, England, London 

386117941

About EY Seren (EY Studio+)

EY Seren is one of the biggest and most mature Service Design functions in the world, the elder statesperson of Service Design if you will. We’ve been around for 22 years and been part of EY for the last 10.

We take our practitioners seriously and you will be given the freedom and support to develop your craft, your thinking, your work and your career in a way that suits you and delivers for the practice and your clients.

You will be visual.We work generatively. We create things to clarify thinking, align understanding and move towards a solution that works.

You will be iterative.No-one gets it right first time. We don’t expect to.

You will be ambitious yet realisticin your solutions. Our work sits in the sweet spot between desirable, viable, feasible and allowable. Getting it there is a big part of what we do.

You will be a doer AND a thinkerand know when to switch from one to the other and how to create time and space for both.

You will navigate complexity.People, organisations, technology, policies, regulations. Designing services puts you at the centre of complexity. We need to make sense of it all quickly, and flex and adapt to move through it effectively.

You will be competent in service design methodsand know how to shepherd clients through a service design process, creating good work and advocates for EY Studio+ as you go.

You will be a self-starterand have an explorative mindset, creating new perspectives and identifying the spaces you can be impactful for both EY Studio+ and its clients.

Your key responsibilities:

• Delivery of high-quality design assets that articulate customer insights, journeys and experiences
• Provide day to day support on the application of Studio+ methodologies
• Show initiative to collaborate with other disciplines to deliver project tasks (Eg: Product, business or brand and content design)
• Undertake project work as directed by the Senior Consultant, Principal and Practice Directors
• Monitor own delivery against project requirements, effectively prioritise and deliver to deadlines
• Actively seek to understand project requirements, roles of all team members, aims and deliverables
• Contribute to the development of the Service Design Practice through participation at team meetings, events and activities. (both in person and online)
• Show an active interest in the development of Service Design Practice methodology and make recommendations to Senior and Principal Consultants and the Service Design Practice Director
• Shares project/client learning and outcomes with team and company through EY Studio+ formal and in-formal events
• Tell the EY Studio+ story through articulation of:
  • EY Studio+ methodologies, and their client value
  • EY Studio+ mission statement
  • case studies of service design projects
  • joint EY and Studio+ offering.

Skills and attributes for success

• Strong visual communication skills and related software skills
• Analytical in exploratory mindset - to work through organisational and business details to identify tensions and opportunities
• Creative intuition - able to apply a wide range of creative techniques to deliver innovative conceptual thinking
• Presentation skills – able to tailor content to internal and external audiences. Able to field questions with credibility
• Bigger picture thinking - Can see the bigger picture and find direction from depth, insight and complexity

To qualify for the role, you must have

• The basics: demonstrable experience of; contextual research, quantitative research, journey mapping, persona building, facilitation creative sessions and service prototyping
• Demonstrable knowledge of common Service Design techniques and their application in organisations
• Experience of Service Design along with an understanding of related design disciplines such as; Visual Design, UXD, IA, UI design, Spatial Design, Business Design, Organisation Design
• Knowledge of design research skills across qualitative and quantitative methodologies and experience in how to use them effectively in collaboration, able support customer research, both contextual in-depth and remote large-scale
• Ability to write to a high standard, fluent in English, additional major languages also valued
• Effectively prioritise and deliver to deadlines
• Able to present a portfolio showing all above
• A willingness toattend in person at the EY and client offices for a minimum of 3 days a week

We offer a competitive remuneration package where you’ll be rewarded for your individual and team performance. Our comprehensive Total Rewards package includes support for flexible working and career development, and with FlexEY you can select benefits that suit your needs, covering holidays, health and well-being, insurance, savings and a wide range of discounts, offers and promotions. Plus, we offer:

• Support, coaching and feedback from some of the most engaging colleagues around
• Opportunities to develop new skills and progress your career
• The freedom and flexibility to handle your role in a way that’s right for you