Red hat Services Manager - Telco EMEA 

United States, Ohio, Kent 

385404897

What you will do:

• As part of the account team, develop relationships with key customer stakeholders to grow services bookings and revenue within your nominated accounts

• Actively participate in account planning and strategy sessions and reviews with the wider account team

• Closely work with strategic business partners to complement solutions and maximize customer value

• Work with the delivery teams, including go to market managers, project managers, architects, and consultants, on getting the right offerings scoped to solve customer business needs

• Negotiate Services pricing, project costs, and terms

• Be responsible for and have the ownership of the bookings forecast for the assigned group of accounts or sectors

• Lead Services offerings in specific customer opportunities; call for and guide the formation of opportunity teams (services participation) together with the account manager

• Collaborate with business development managers, solutions practices, the Partners and Alliances and Marketing teams, and other territory services managers on wider strategic initiatives and business development activities

• Capture best practices in the sales and delivery process for reuse and sharing with the EMEA and Global Solutions Practice teams to evolve the Red Hat Services solutions portfolio

What you will bring:

• Experience with consultative selling and delivery of complex telecommunications solutions in either digital network (4/5G and Open-RANRAN), digital operations (OSS or BSS), or digital client experience

• Good knowledge of Red Hat’s or competitive technologies

• Ability to engage and build trust with customer stakeholders at different levels

• Experience working in customer-facing roles like, architect, project manager or consultant or in a related presales or services sales role

• Services selling experience, including development of statements of work (SoWs), RFIs and RFPs, pricing, large-scale proposal development, and customer journeys

• Experience leading and working in virtual and cross-functional teams

• Proven record of closing complex solutions-led deals worth millions of dollars

• Excellent written and verbal communications skills in English and French, Spanish or Italian

• Willingness to participate in regular business travel for customer and internal meetings