Armis Technical Customer Success Manager EMEA – German speaking 

Germany, Berlin 

383845449

Success in this role requires:

• Solid technical understanding- able to understand the majority of large enterprise IT concepts, Security and Networking - Must
• A passion for working with people, including an ability to quickly build lasting customer relationships
• Consultative mindset combined with project-based execution approach
• World-class customer-facing and interpersonal skills, professional, insightful, value-driven
• Measure and monitor customer’s achievement of critical and key performance indicators, reporting both internally to Armis team and externally to account sponsors and executives
• Bring your skills that grasp key business and operational requirements and map them into the necessary Customer Success Plans or playbooks
• Be accountable for adoption and renewal targets for assigned customers and for Customer Success programs
• Manage technically or politically raised situations or provide appropriate escalation guidance to others
• Establish regular cadence (Weekly, Monthly, Quarterly) with each assigned customer, to review use cases, dashboards, and program status
• Establish yourself as the trusted advisor with accounts and drive the continued value of our platform and services
• Advocate customer needs/issues cross-functionally and program-manage customer concerns
• Maintain current functional and technical knowledge of the Armis platform and future products
• Excellent organizational abilities
• Team player
• Willing to always go above and beyond for the customer
• 15-25% Travel

Skills and abilities

• 4+ years of experience in a related function with direct customer advocacy and engagement
• Experience working in a highly-collaborative, dynamic environment across local, regional, and global offices
• Time management skills and the ability to organize and prioritize tasks
• Willing and able to meet challenges head-on, solve problems independently, and make things happen
• A team player who understands that the only way to solve large problems is with teamwork and mutual support
• Experience in pre/post-sales, professional services or client management functions, ideally in Customer Success
• Experience developing product use-cases with customers
• Solid understanding of IT security technologies and networking concepts, bringing this knowledge to practice in your work with customers
• Security, Networking or comparable certifications are preferred
• Knowledge of IoT and security technologies and best practices (advantage)
• Proven experience as a customer advocate in a fast past paced/growth software and cloud company
• Possess exceptional verbal, written, social, presentation, and interpersonal skills
• A demonstrated track record of taking ownership of complex initiatives and producing successful outcomes
• Languages - German and English - Must