IBM Technical Support Professional 

United States, New York, City of Poughkeepsie 

381627096

Your Role and Responsibilities
This role requires in-depth knowledge and understanding of both the z/OS mainframe operating system. The candidate is not generally expected to have this knowledge upon job entry, but will be expected to be very willing and motivated to learn this technology as the entry point of the position. We have a strong education program to assist with this learning.

Required Technical and Professional Expertise

• Bachelor’s degree in Computer Science, Computer Engineering, Electrical Engineering, Math, Science, or related field, and/or equivalent experience.
• Excellent English communication skills (verbal and written)
• Acting in a respectful and professional manner to represent IBM to its high-profile clients
• Working in high pressure, dynamic situations with a large degree of autonomy
• Being agile and open-minded to quickly adapt to procedures and tools required for the position
• Focused and results oriented with commitment to accuracy and attention to details
• Excellent organizational, analytical, and problem determination/solving skills
• Knowledge or experience working with one or more of:
  • Operating system administration, command usage, or troubleshooting
  • Operating system internals (e.g., kernel, file system, networking, client-server, performance)
  • Programming and scripting languages (e.g., C, Java, Python, or Shell)
  • Data structure concepts and algorithms

Preferred Technical and Professional Expertise

• z/OS assembler, PL/X or SVC dump debugging experience
• z/OS support, development, test or system programming experience
• Client facing technical support professional experience
• Experiences working with a global team