Nokia Head Office365 Service Management 

Portugal 

38157628

Key Result Areas:

• Ensure smooth, professional, and responsive IT operations of the IT services in scope: Exchange On-line & On-premises, SharePoint On-line, OneDrive, Loop, VIVA Suite, Power BI, Power Apps, Power Automate, Copilot for M365, Copilot Studio, MS Teams, M365 Applications, Data Hold, Entra ID & AD on-premises.
• Manage budgets and cost related to the service in scope, ensure high forecast accuracy and identify and implement measures for cost optimization.
• Lead and develop a diverse team of Service Owners and Solution Designers in alignment with Nokia values and business goals.
• Strongly collaborate with other Strategy & Technology teams and other stakeholders from Nokia business.
• Contributes to and assists with the implementation of the departmental technology roadmap; plans change to staffing. Support the IT strategic and service planning to achieve business goals.
• Keeps current with trends and issues in the IT industry; advises, counsels and educates executives and management on their impact. Assesses and proposes the emerging information technologies to be assimilated, integrated, and introduced within the service scope.
• Provides consultation/expertise on complex projects and other IT activities.

Educational Background:

• Bachelor’s degree in computer science, Information Systems, Business Administration/Accounting, or another related field. Or equivalent work experience. Prefer advanced degree.
• Service management experience in large enterprises.
• 6+ years IT service experience in managing Office 365 Services in the area of End User Compute within a global enterprise.
• 3+ years of IT Infrastructure leadership experience at a Sr. Manager level.
• Experience in managing service suppliers, specifically tracking performance toward statements of work or service descriptions through implementation and tracking of service levels, reporting metrics and KPIs.

Knowledge:

• Must have a good understanding of all product and service needs for the scope of work.
• General knowledge of technologies in the End User Computing scope as well as related Information Security tools and standards.
• Enhanced knowledge of the Microsoft portfolio for Office 365 services as described.
• Expertise/experience modern workplace services.
• Knowledge of the Nokia IT supplier eco system and contractual structure is a strong plus.
• Ability to motivate and manage teams to work towards common goals and objectives.
• Passionate about technology, user experience and collaboration tools.
• Significant experience in deploying large scale technical solutions.
• Significant experience on planning activities.
• Agile and Continuous Delivery and methodologies, Azure DevOps is a plus.
• Excellent Communications skills: Written, Verbal and ability to present material to senior and executive management teams.

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark