Amazon Process Specialist CT Control Tower 

India, Telangana, Hyderabad 

381261642

Network Flow Control Tower:
Purview of a Process Specialist
Key job responsibilities
Responsibilities include, but are not limited to:
· Understanding of analytical simulations and assessments. Must be able to quickly understand the business impact of the trends and make decisions that make sense based on available data.
· Reporting and analysis through tools, portals and reports; following solution-driven approach to systems and processes, using advanced computer literacy (Excel, PowerPoint, Outlook, Word) and Data-warehouse analysis.
· Pull and report data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis as needed is a plus – this ability will be developed over time for a candidate who is fundamentally strong analytically.
· Develop and understand performance metrics to assist with driving business results.
· Systematically escalate problems or variance in the information and data to the relevant owners and teams and follow through on the resolutions to ensure that they are delivered.
· Scope out business and functional requirements for the Amazon technology teams who create and enhance the software systems and tools are used by flow execution
· Communicate with external customers
· Provide real-time customer experience by working in 24x7 operating environment.

- Bachelor's degree in a quantitative/technical field such as computer science, engineering, statistics
- Experience with Excel

- Experience with SQL