New Account & Customer Data topics
- Ensure accuracy of existing Customer Data
- Market Contact for Sales Data queries & amendments
- Follow up to conclusion any new requests and issues as they arise.
- Ensure DTPs (Desktop Procedures) are updated/corrected
- Ensure all New Customer Data is updated across SAP & High Radius
Legal Matters & Original Documents
- Ensure accuracy of existing Customer Data
- Market Contact for Sales Data queries & amendments
- Follow up to conclusion any new requests and issues as they arise.
- Ensure DTPs (Desktop Procedures) are updated/corrected
- Ensure all New Customer Data is updated across SAP & High Radius
Deductions / Claims Management
- Drive actions (Sales/GBS/Finance) to reduce the claims volume
- Ensure credit notes are raised timely and accurately
- Drive actions to reduce future claims
- Escalation to market credit manager and Sales / Finance
Risk Management
- Prepare data for Seasonal Reviews / run ad-hoc credit reviews
- Highlight issues with conversion and escalate/suggest actions as required
- Ensure SAP / High Radius is updated as required
- Support with the external rating agency (D&B) either through online portal or with local representative.
Support for Credit Manager
- nternal and externalmeetings, and preparing as required.
- Follow up on Market requests to GBS
- Liaise with GBS Credit teams on Market priorities and operations providing support and guidance where required in alignment with Market Credit Manager.
- Support on Market and GBS meetings
- Support on all topics related to current & new system/process gaps
- Supporting ad-hoc projects as key-user / representing the Market
- Support with year-end/audit as required in the Market
- Support in Forecasts / Bad Debt Calculations / Submissions
- Cover for local MCT during absences
Authorities:
- Changes in CM within the terms of the current Credit Policy and/or as instructed by the Senior Credit Manager
Internally
- GBS Porto: credit, claims, Account operations, billing, customer data
- Tax and Accounting
- FP&A
- Local Account operations and sales teams
- Legal Department
- Market Senior Credit Managers
Externally
- All Accounts
- Lawyers, Collection agencies, Insolvency Administrators