JPMorgan Direct Custody & Clearing Operations Associate 

India, Maharashtra, Mumbai 

378796922

Job summary:

As a Direct Custody & Clearing Associate within the India Direct Custody team, you will be responsible for leading and managing the Client Onboarding & Registration team. You will ensure flawless service delivery, participate in market advocacy, maintain high levels of client experience, ensure clean audits and inspections, and ensure business is operating in full compliance with local market standards and the Firm wide requirements. Delivery on cost saves and productivity targets are key components of the goals.

This position reports to the Head Operations & Client Service - Direct Custody & Clearing, India.

Job responsibilities:

• Have an in depth understanding of Direct Custody Business and Trade Management is essential
• Have sound knowledge of India Financial & Securities Market and its operating principals and rules
• Manage strong working relationship with external partners, including regulators. Participate and steer market advocacy to ensure better client experience, manage risk & bring efficiency.
• Evaluate effectiveness of workflows and processes with the aim of improving efficiencies as well as the timeliness and accuracy of the production process.
• Comply with audit and compliance regulations and be the focal point for audit and client visits.
• Critical in providing input, development and management of projects in the team on system enhancements, end to end process reviews
• Ensure operational risks are identified and managed effectively, ensure systems and processes are in place to minimize and monitor and manage all aspects of operating risk and compliance in the custody operations functions
• Develop succession planning for team members and build knowledge depth within team through cross training and coaching. Provide development opportunities to achieve career development needs.

Required qualifications, capabilities, and skills:

• 5+ years experience in an Operations role
• Strong people management skills and develop/guide staff in a team orientated environment
• Strong Risk and Control Awareness: Ability to effectively prioritize workloads and work to critical deadlines
• Excellent customer service skills and able to handle difficult situations internally and externally

Preferred qualifications, capabilities, and skills:

• Master’s Degree Preferred – MBA, CA or equivalent
• Team player with excellent problem solving skills with attention to detail.
• Keen learner, enthusiast and ability to motivate others.
• Strong analytical skills and logical thinker, Excellent written and oral English communication skills.
• Good knowledge in MS Office Suite applications - MS Word, Excel and Power Point
• Capable of working under pressure and to cope with changing volumes, whilst maintaining accuracy and quality.

Core Competencies

Business & Industry Knowledge- The individual is expected to have good knowledge of Indian Capital Market & Banking regulations, especially FPI regulations. This position needs skill set of regulation interpretation & application, analytical ability, documentation management, problem solving and good capital market product knowledge.

Communication- Strong verbal and written communication skills, with the ability to present complex and sensitive issues to management in a persuasive manner. Communication should be crisp and precise to avoid interpretations.

Leadership- Ability to assess priorities, adapt to a changing environment, organize and lead resources, monitor progress and timely deliver a high quality end product . The individual should be enthusiastic, self-motivated, effective under pressure, encourage the team to think out of the box and implement feasible ideas.