Capital One UX Platform Designer Manager Level 

United States, California, San Francisco 

378135699

UX Platform Designer, Manager Level

and brought our first B2B software solution, Slingshot, to market.

What You’ll Do:

As a leader and maker, you’ll be asked to handle responsibilities, including:

Strategy & Planning

• Collaborating with technology, product, and business teams to uncover customer and business needs — then translating them into intuitive and engaging digital experiences

• Translating complex ideas into understandable concepts that evolve and enhance the product experience

• Engaging in portfolio prioritization to help set the strategy and product road map for the team

• Managing through shifting priorities to provide clear direction and input on product prioritization and support early product definition

• Advocating for the customer through human-centered design methods, including: discovery, research sketch sessions, and user testing

• Championing prioritization of design centered product enhancements grounded in research and analysis

• Working with partners and teams across various geographies

• Embracing and advocating for an experience mindset
  

Leading & Developing Teams

• Leading successful teams through career development by mentoring, coaching, and elevating others

• Guiding team members in strategy, research, alignment, analysis, design critiques, and design execution tasks

• Navigating conflict resolution within your team as well as within projects, teams and partner relationships

Discovering & Delivering

• Supporting early product definition by working with partners to facilitate discovery sessions that uncover customer pain points and opportunities

• Demonstrating familiarity with design tools to deliver concepts and enable successful collaboration across teams

• Driving end-to-end product design by:

  • Working with researchers to understand customer needs and define opportunities through usability and empathy studies

  • Framing problems, defining insights, and designing new methodologies/practices to serve customer needs

  • Creating process and user flows, wireframes, journey maps, and interaction models, resulting in low to high fidelity prototypes

  • Planning and facilitating workshops with internal and external stakeholders to align with business needs

  • Designing within existing — and creating new — standards to contribute to our internal design system, best practices, and guidelines

  • Storytelling and presenting visual concepts to various stakeholders

  • Creating high fidelity design assets for acceptance, development, and delivery to market in partnership with technology colleagues

Basic Qualification

• 5 or more years of experience with User Experience design
  

Preferred Qualifications

• Experience designing complex workflows in complex domains and use cases

• Experience designing capabilities with multiple products and teams as stakeholders

• Experience working with a variety of business partners and delivering outcomes

• Experience contributing to and working with design systems and design systems teams

• Strong familiarity with design and prototyping tools, such as Figma, Sketch, and/or Adobe products

• Experience being a design leader in a cross-functional team

• Experience working on B2B and/or technical products

Sales Territory: $144,000 - $164,400 for Manager, Design McLean, VA: $158,400 - $180,800 for Manager, Design Richmond, VA: $144,000 - $164,400 for Manager, Design New York, NY: $172,800 - $197,200 for Manager, DesignThis role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.