IBM Technical Support Professional IBM 

India, Karnataka, Bengaluru 

377781939

• Candidate should be capable of IBM i Product support resolving client issues and delivering positive client outcomes on most client cases related to the product.
• Candidate will be responsible and accountable for handling and resolving Sev1/Sev2 software cases till closure.
• Owning and managing all assigned Cases independently, engaging additional resources on more critical, complex issues, as needed.
• Working with spooled files, printer files, output queues, printer writers, remote writers, creating PDFs and printer devices related to the IBM i platform.
• Establish and adhere to IT industry best practices and standards for client’s Power Systems for IBM i.
• Able to communicate and consult with end users, leadership, IBM i system requirements.
• Should be capable of working in a team and must have excellent inter-personal skills.
• The role requires provision of out of hours support for the implementation of hardware/software changes and support for other projects requiring IBM i infrastructure expertise as well as being part of an on-call rota.

Required Technical and Professional Expertise

• Understanding of the overall IBM i Architecture and IBM i Operating System.
• Working knowledge on IBM i setup and configuration, LIC, SLIP LIC, etc.
• Demonstrable skills in OS level encryption, disk configuration and management.
• Proven experience in IBM I OS – V7R2, V7R3, V7R4, V7R5 and hardware Power Systems 8,9,10.
• Able to handle DR activities /Patch (PTF) Upgradation Activities.
• Identify actions required to handle error messages and system reference code.
• Able to recover the system during the disaster situation using system backups.
• Mandatory to have working Knowledge on IBM i spooled files, printer files, output queues, printer writers, remote writers, creating PDFs and printer devices.
• Good and effective written and verbal communication skills to handle Client Calls.
• Engineering Degree with minimum 4 years of experience in IT, IBM i System Administration support in a high demand-based, service-oriented environment
• Should be ready and available to work on various time zones depending on Organization needs.
• The role requires provision of out of hours support requiring IBM i infrastructure expertise as well as being part of an on-call rota/pager-duty.
• Sound hands on experience in working on IBM i environments as a System Administrator with experience in LPAR administrator, Work Management, OS & other third-party Software installation, upgrade, and maintenance.
• Experience of working in international business environments handling complex IBM i environments either on-premises or on cloud.

Preferred Technical and Professional Expertise

• Experience in Backup and Recovery Media Services(BRMS).
• Handling hardware related issues (Tape Library, Hardware management console, disk. – failures etc) backup issues.
• Able to handle IPL and HMC Activities (CPU, Memory and other resource management.)
• Experience on OS upgrades and hardware migrations.
• HMC Management knowledge.
• Fundamental knowledge of configuring and administering of any of the HA replication software such as MIMIX, iTera, etc.
• Should possess the knowledge and ability to do fail-over testing from Production to DR system in a HA software replication environment.