Ford Senior Director - Digital Workplace Product Engineering Support 

India, Tamil Nadu, Chennai 

377216157

Scope : Global - On-Prem, GCP, Azure, Office 365, Service Now
Team Size:
Remote/Hybrid/Onsite: Remote possible w/ regular travel (1-2 times a month)

Enterprise Technology is searching for a Senior Director of Digital Employee Experience and Support who will be responsible for driving the strategic direction and operational excellence of digital employee experience (DEX) and related support functions. The role involves leading a globally distributed team to deliver exceptional employee experiences, enhance user engagement, drive automation opportunities, modernize support options, and implement innovative solutions to improve customer satisfaction and operational efficiency. This is a great opportunity to apply your unique product, design and technology skillsets to create an exceptional customer experience that is focused on automation, self service, and driving improved employee productivity. This pivotal role demands a transformational, strategic and operationally savvy leader to inspire excellent customer support, handle critical customer concerns, develop talent, and orchestrate innovation and advocacy!