Bachelor's degree in Computer Science, Mathematics, a related technical field, or equivalent practical experience.
10 years of experience in a customer-facing role supporting customers in cloud operations, technical support, escalation management, or IT consulting.
10 years of experience working with stakeholders to architect, develop, or maintain cloud solutions in cloud environments.
3 years of experience in people management, including developing, leading, mentoring, and running a customer-facing technical team.
Ability to communicate in English fluently as this is a customer-facing role that requires communicating with clients and stakeholders.
Preferred qualifications:
MBA or Master’s degree in a Management, Technical, or Engineering field.
Experience collaborating with teams, groups, business units, channel partners, systems integrators, and third-parties to deliver high-impact solutions.
Experience in application or workload migration to public cloud providers.
Understanding of IT operations, database systems, networking, IT security, application development, service architecture, cloud-native application development, hosted services, storage systems, or content delivery networks.
Ability to present technical materials effectively to stakeholders and to engage effectively with executives of large enterprises on both technical and non-technical matters.
Excellent communication, presentation, problem-solving, and people management skills.