Citi Group Senior Supervisor KYC Operations 

Malaysia, Kuala Lumpur 

376717454

Whether you’re at the start of your career or looking to discover your next adventure, your story begins here. At, you’ll have the opportunity to expand your skills and make a difference at one of the world’s most global banks. We’re fully committed to supporting your growth and development from the start with extensive on-the-job training and exposure to senior leaders, as well as more traditional learning. You’ll also have the chance to give back and make a positive impact where we live and work through volunteerism.

Shape your Career with Citi

Being part of our team means that we’ll provide you with the resources to meet your unique needs, empower you to make healthy decisions and manage your financial well-being to help plan for your future. For instance:

• We empower our employees to manage their financial well-being and help them plan for the future.

• Citi provides access to an array of learning and development resources to help broaden and deepen your skills and knowledge as your career progresses.

In this role, you’re expected to:

• Provide people management and development responsibilities and ensure team service level standards are met

• Liaise with Compliance department and senior management within business units supported

• Oversee new client onboarding and implement process enhancements to improve client onboarding experience

• Provide Management Information System (MIS) reporting to senior management and ensure delivery of targets within timelines dictated by BAU and Refresh Program

• Monitor account refresh activity daily to ensure regulatory/document requirements are met

• Perform quality reviews on new client and refresh cases, ensuring a high level of quality before cases are finalized

• Maintain ‘Book of Work’ for new system releases and enhancements to existing infrastructure

• Advise a KYC a Compliance and Controls team (10+ employees)

• Complete KYC records with accurate client information and documentation in a timely manner

• Ensure information and documentation complies with local regulation and Citi standards

• Update KYC forms and client profiles according to policy requirements

• Follow up with clients to ensure information is received on time

• Perform KYC tasks, including monitoring and tracking of the KYC records and Appendix approval process, assisting with the development and execution of action planning for expiring records, and ensuring records are not past due

• Has the ability to operate with a limited level of direct supervision.

• Can exercise independence of judgement and autonomy.

• Acts as SME to senior stakeholders and /or other team members.

• Ability to manage teams.

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

As a successful candidate, you’d ideally have the following skills and exposure:

• 2-5 years of relevant experience

• Proven ability to make effective and timely decisions

• Consistently able to anticipate and respond to customer/business needs

• Demonstrated ability to build and cultivate partnerships across business regions

Time Type:

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