In this role, you'll work in one of our IBM Consulting Client Innovation Centers (Delivery Centers), where we deliver deep technical and industry expertise to a wide range of public and private sector clients around the world. Our delivery centers offer our clients locally based skills and technical expertise to drive innovation and adoption of new technology.
You will work on projects that help clients integrate strategy, process, technology, and information to increase effectiveness, reduce costs and improve profit and shareholder value. You can take advantage of opportunities to master new skills, work across different disciplines, move into new challenges and develop a robust understanding of different industries.
Your primary responsibilities include:
Business Requirements Analysis: Work directly with stakeholders to understand business processes and translate those requirements into Salesforce solutions, such as object customizations, workflows and reports.
Functional Documentation: Create detailed documents, such as use cases, process flows and functional requirements, to guide the development team and ensure that deliveries meet business expectations.
Testing and Validation: Assist in running tests to validate that the solutions implemented meet the requirements. This may include manual testing and collaborating with the QA team to ensure deliveries are flawless.
Support and Continuous Improvement: Providing post-implementation support, identifying opportunities for continuous improvement and working to optimize processes within Salesforce, helping the team understand how to take better advantage of the platform's functionalities.
