JPMorgan APAC Technology Support Lead International Infrastructure Platforms 

Singapore, Singapore 

375241293

As a Technology Support Lead in Infrastructure Platforms, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm’s systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience.

Job responsibilities

• Lead teams of technologists that provide end-to-end application or infrastructure service delivery for the successful business operations of the firm
• Collaborate with technology leads in Thailand, Vietnam, Malaysia. Indonesia, Philippines, and India to align regional strategies with global objectives and ensure consistent implementation across all locations.
• Execute policies and procedures that ensure operational stability and availability
• Monitor production environments for anomalies, address issues, and drive evolution of utilization of standard observability tools
• Escalate and communicate issues and solutions to the business and technology stakeholders, actively participating from incident resolution to service restoration
• Lead incident, problem, and change management in support of full stack technology systems, applications, or infrastructure

Required qualifications, capabilities, and skills

• Bachelor’s Degree in Computer Science or other Technology related field
• 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services
• Proven experience in leading diverse technology teams, fostering collaboration, setting clear objectives, and driving high performance to achieve strategic goals.
• Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud
• Proficient in observability and monitoring tools and techniques
• Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework

Preferred qualifications, capabilities, and skills

• Working knowledge in one or more general purpose programming languages and/or automation scripting
• Practical experience with public cloud
• Experience in managing operations across multiple geographies.
• Proficiency in leveraging large language models (LLM) for technology solutions.