EY People Consulting - UKG Workforce Management Manager 

United States, Massachusetts, Boston 

375078398

People Consulting – Workforce Management Consulting Manager

Managing global workforces is increasingly complex. People Consulting builds and improves organizational and individual performance, delivering a highly complex and challenging mission, especially in an ever changing working environment. As a member of one People Consulting you’ll be part of a team with a wide variety of experiences and a supportive environment. When you join us you will gain unique experiences and valuable knowledge working across capabilities, sectors and geographies and have the opportunity to take your career in the direction you want.

Your key responsibilities

You will be a key resource on large-scale WFM related projects, primarily UKG WFM. In this role, you should be able to deliver quality client service and work products, deliver insightful solutions and balance multiple priorities. You will be expected to have excellent communication skills, integrate into and lead new teams, and rapidly establish internal and client relationships. Specifically, you will support clients’ global WFM challenges, issues and complex requirements, including advising on WFM best practices and service delivery model. You will be responsible for identifying WFM improvement initiatives and efficiency opportunities to enhance WFM quality and adherence to internal controls while reducing overall risk. You should also be able to support and deliver seamless transition during UKG WFM solution implementations and transformations.

Skills and attributes for success

• Support client projects leveraging deep knowledge and understanding of Time Management, Attendance, Leave Management, Forecasting and Labour Scheduling and other components of Workforce management processes and systems
• Contribute to generating profitable revenue through identifying follow-on engagement opportunities and developing lasting relationships with clients
• Participate in full life cycle activities (Discovery, Design, Configuration, Build, Testing, Knowledge Transfer, Migration and Postproduction Support)
• Influence and persuade clients and stakeholders to gain support for WFM transformation and WFM operational improvement initiatives and/or decisions
• Encourage and facilitate collaboration amongst team members, and promote an inclusive working environment
• Contribute to business development and client pursuit activities in the WFM space by developing proposals and delivering presentations

To qualify for the role you must have

• Bachelor’s Degree

• Relevant professional experience, including previous work with a Big 4, global management consultancy firm, niche consultancy or performed an in-house role in which you gained exposure to a large-scale UKG WFM project(s)
• Be recognized as a subject matter expert in one or more areas in the Workforce management domain (Time management, attendance, forecasting, scheduling, etc.)
• Experience in managing or leading multiple global and/or multi-national UKG WFM and HR system implementations
• Experience in managing or supporting global and/or multi-national WFM operations
• 7+years of prior relevant experience
• Personal success in current job with WFM experience in one or more of our capabilities
• Willingness to travel as needed, and working in a balanced hybrid environment

Ideally, you’ll also have

• Large-scale project management experience, including budget, scope and resource management; inclusive of global or multi-national client WFM project experience
• Global WFM consulting experience, knowledge of WFM and HR technology vendors, primarily UKG. Other technology solutions such as ADP, Workforce Software, Ceridian, PeopleSoft/Oracle, SAP, Workday, are desireable.
• Common knowledge of WFM, with priority to UKG, business process activities; and ability to modify and apply processes depending upon client sector
• Business development experience – proposal development, orals presentation development and delivery, CRM management, and deal-size revenue/economics/pricing creation
• Strong numbers acumen, including analytical abilities and knowledge of Excel, Word and PowerPoint

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.