Fortinet Professional Services Consultant- Team Lead 

Saudi Arabia 

374992197

The position requires someone with a solid network/cyber security technical knowledge and experience with a proven track record in people management and in delivering services to strategic customer accounts.

Responsibilities

The Professional Services Team Lead:

• Builds and manages strategic relationship with key stakeholders (internal and external).
• Works closely with all customer-facing Fortinet functions, including sales, operations, order management, and support to coordinate activities and ensure project success.
• Develops a thorough understanding of the customer engagement (objectives, project scope, business, and technical requirements).
• Develops, negotiates, and builds a Scope of Work, WBS and project schedules to meet the customer requirements.
• Overlooks strategic projects and leads a team of consultants in charge of project delivery.
• Reviews project related documents prepared by PS consultants for technical accuracy and quality assurance. These documents might include High-Level Design, Low-Level Design, Migration Plan, Test Plan, etc…
• Ensures that project documents are accurate, complete, current, and stored appropriately.
• Effectively communicates project updates to the relevant Fortinet and customer stakeholders as appropriate.
• Manages escalations with all levels internally and externally and works on addressing them in a timely fashion to achieve success.
• Understands how to communicate difficult or sensitive information tactfully.
• Performs risk management to minimize Fortinet’s exposure and risk on projects.
• Continuously works on developing knowledge and skills to remain proficient with the relevant Fortinet technologies, products, and services by using self-study materials or by attending trainings (as required).
• Mentors and coaches PS consultants on Fortinet Professional Services practices and methodologies.

Job Requirements:

• 8+ years’ experience in LAN/WAN/Internet consulting, support and/or administration.
• 8+ years’ experience with Network Security Products.
• Experience working as an IT security architect or project manager is a plus.
• Expertise in Next Generation Firewall and at least 5 of the following technologies: Email Security, Advanced Threat Protection, Endpoint Security, Application Security, Web Application Firewall, Network Security Management, SIEM, Network Virtualization, Software Defined Networks (SDN) and/or other cloud-based technologies.
• Excellent presentation skills.
• Excellent problem-solving skills.
• Proven ability to lead a team in a collaborative environment.
• Ability to elicit cooperation from a wide variety of sources, including senior management, clients, and other departments.
• Ability to adapt seamlessly to shifting priorities, demands and timelines.
• Ability to multitask between several projects and customer engagements.
• Flexible working hours.
• Positive customer success and service attitude with excellent soft skills.
• Ability to bring projects to successful completion through political sensitivity.
• Strong commitment, self-driven with good team leadership skills.
• Good business acumen
• Approx. 20% travel

Education

• Master's Degree in technical or management discipline and/or equivalent extensive work-related experience.