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Fortinet Technical Account Mgr 
Mexico, Mexico City, Mexico City 
374984430

30.08.2024

Job duties and responsibilities

  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and analysis of packet trace information
  • Recommend actions based on analysis
  • Customer education, deliver knowledge transfer like webinar or workshops
  • Software recommendation, conduct bug scrubs reports
  • Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
  • Develop best practice deployment and troubleshooting methodology documentation
  • Follow up technical cases and manage the right expectation until the closure of the cases
  • Conduct weekly status conference calls with customers to report status of open issues and projects
  • Conduct quarterly reports for your managed accounts
  • Work closely and provide direct technical email and phone support to our customers in the LATAM Region
  • Analysis of support request, completion of requests for information and documentation
  • Will exercise independent judgment in methods, techniques and evaluation criteria for obtaining results


Job Skills

  • Minimum of five years relevant professional experience preferably in the network industry
  • Strong network security and routing experiences
  • Exceptional customer service orientation and strong communications skills
  • Asset to have CCNA, CCNP, CCIE, and/or CISSP certifications
  • Proficient with MS Word, PowerPoint, and Excel
  • Scripting and Windows server app experience
  • Willing to travel
  • Advanced English level