JPMorgan Relationship Management Sr Associate 

United States, Delaware, Wilmington 

374414674

The Relationship Management Sr. Associate plays a critical role in bridging marketing strategy and execution within the Card Marketing Activation and Transformation (CMAT) organization. As part of the Activation team, you will serve as the day-to-day relationship owner for a defined area of marketing strategy, ensuring seamless alignment between strategic priorities and execution readiness.

Job responsibilities

• Serve as day-to-day point of contact for a specific marketing team (e.g. customer marketing, brand, cobrand, acquisition), ensuring alignment across strategy, CMAT (Card Marketing Activation and Transformation), and downstream partners
• Build strong relationships with strategy marketing stakeholders while collaborating closely with internal execution and transformation teams
• Partner with data and analytics teams to establish partnership health dashboards and metrics, providing clear narrative insights and recommendations
• Identify bottlenecks and risks that impact campaign activation and work across teams to develop solutions and communicate impacts
• Contribute to cross-area initiatives (e.g. automation tools, new processes, reporting improvements) that strengthen execution across the organization
• Proactively identify and recommend process improvements that enhance effectiveness across marketing execution
• Stay current on new capabilities, tools, and processes, helping educate partners on their implications for campaign planning and execution
• Communicate effectively with senior leaders, distilling complex issues into clear, concise updates and recommendations
• Learn and support across other business units as needed, developing a broad understanding of how marketing strategy partnerships operate and flexing into adjacent workstreams with priority shifts

Required qualifications, capabilities, and skills

• Bachelor’s degree required
• 5+ years of business experience, minimum 2 years of relationship management
• Thrives in ambiguity and able to create structure and process from blank space
• Excellent communication skills with strong interpersonal skills in both verbal and written communication
• Experience in marketing operations, marketing strategy, project/program management, or consulting
• Strong organizational and problem-solving skills with the ability to manage multiple projects simultaneously
• Demonstrated ability to communicate effectively with senior stakeholders in both written and verbal formats
• Comfort working in fast-paced environment with flexibility to navigate ebbs and flows of workload
• Proven self-starter with the ability to operate independently, adapt to ambiguity, and ramp up quickly
• Creative and proactive mindset for identifying process improvements and driving adoption

Preferred qualifications, capabilities and skills

• Strong collaboration skills with the ability to influence across teams without direct authority
• High degree of self-awareness, resilience, and a proactive, solution-oriented approach
• Experience creating and presenting in PowerPoint and Tableau
• Strong attention to detail with the ability to manage multiple priority initiatives concurrently