Amazon Facility Operations Center Manager 

Ireland, Dublin 

373587371

The Manager of Facility Operations is someone who must lead by example. The nature of this position encompasses primarily tactical decisions but strategic input and thinking is a requirement. Facility Operations is a high impact customer and vendor-facing environment. The ability to work in a constantly changing environment and the ability to assess critical service affecting situations is an absolute must.About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.Work/Life Balance
AWS Infrastructure Services (AIS)You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.Key job responsibilities
• Work with all Engineers towards departmental and companywide goals
• Hire, supervise and develop FOC Engineers
• Excellent and positive communications skills when working with customers, vendors and employees
• Proven leadership capabilities including the skill to develop and motivate others
• Oversee day to day FOC Operations, escalations, ticketing and communications with customers (internal & external)
• Review metrics to drive performance and ensure the Facility Operations Center meets or exceeds established service level agreements
• Ensure the FOC goes beyond what is required as defined by SLAs
• Update and maintain documentation associated with processes and procedures
• Continuously improve and assist in tools development that will increase productivity and team performance.
• Strong customer focus approach and perspective
• Exhibit excellent judgment
• Relentlessly high standards - never satisfied with the status quo
• Able to dive deep and never out of touch with the details of the business or the technology
• Strive for innovation and simplification
• Strong results orientation and able to think big
• A strong desire to work in a fast-paced dynamic environment
• Root cause analysis and complex problem solving skills
• Able to translate business requirements into technical specifications
• Have a personal emphasis toward highly available and scalable global solutionsMust be able to support a 24X7 environment to include weekends and holidays.
A day in the life

• Bachelor’s Degree in Electrical, Mechanical, Computer or other type of Engineering; or have 5+ years of relevant work experience
• 3+ years of managerial experience
• 5+ years’ experience working on or maintaining physical infrastructure equipment; strong understanding of control’s systems

• 5+ years’ experience working in a large-scale data center
• 3+ years’ experience in a Network Operations Center (NOC)or IT support
• Understands data center IT Infrastructure, data center facilities infrastructure, and how the two entities co-exist, but has proven ability to improve the relationship between the two groups.
• Demonstrated Project management skills
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need an adjustment during the application and hiring process, including support for the interview or onboarding process, please contact the Applicant-Candidate Accommodation Team (ACAT), Monday through Friday from 7:00 am GMT - 4:00 pm GMT. If calling directly from the United Kingdom, please dial +44 800 086 9884 (tel:+448000869884). If calling from Ireland, please dial +353 1800 851 489 (tel:+3531800851489).