Capital One Principal Member & Direct Loan Closing Associate - Team Lead 

United States, Texas, Plano 

373513398

Plano 3 (31063), United States of America, Plano, Texas Principal Member & Direct Loan Closing Associate - Team Lead

The Principal Associate is an experienced, qualified individual who possesses a thorough understanding of the principles governing loan documentation and perfection of security interests. They will lead a team of Loan Closing associates responsible for driving the closing process for commercial loan products, including documentation gathering, submission of necessary paperwork and due diligence work.

General Responsibilities:

• Lead a team of Loan Closing associates who are responsible for driving the closing process for commercial loan products, including documentation gathering, submission of necessary paperwork, due diligence work and funding.

• Monitor Closing pipeline to ensure closings are assigned to associates according to experience and capacity.

• Coordinate efforts with peers to establish best practices across all lines of businesses.

• Establish and maintain strong working partnerships w/ the deal team; lead regular touchpoints to address challenges and influence strategic initiatives.

• Identify and address knowledge gaps within the team; develop and provide guidance through knowledge sharing and formal training.

• Leverage metrics and KPIs to monitor team and associate performance; communicate performance to direct manager during regular touchpoints.

• Represent team during regular performance and talent management cycles.

Work from Home Technology Requirements:

• A secure home office environment that is free from background noise and distractions

• A reliable private internet connection that isnotsupplied via cellular data or hotspot

  • A private network that is password protected where you have ownership or line of sight to every device on the network

  • Internet service must be provided by Cable or fiber Internet Service Provides (ISP)

  • Hotspots and satellite services are prohibited and do not meet performance criteria required for optimal agent/customer interactions

  • ISP download speeds on VPN must be at least 5Mbps, with 10+ Mbps preferred

  • To validate ISP speeds from a Chrome browser, go to, type Speed Test and run from the Google landing page

• Both Hardwire and WiFi internet connections are acceptable as long as speed and security requirements are met

Capital One reserves the right to request proof of internet provider, speed and service package from the associate. Requirements are subject to change, as new systems and technology are delivered. Capital One reserves the right to modify internet service requirements with sixty (60) days notice. Internet Service Provider specs can change by provider and location within the US. If you are experiencing consistent issues with internet stability Capital One reserves the right to ask the agent to upgrade internet service to ensure a good customer experience.

Work from Home Living Requirements:

• Candidates must live within approximately 50 miles of one of the hub locations based in 75024 and be comfortable coming in person whenever required with no less than 24 hours notice.

Basic Qualifications:

• Associate's Degree or Military experience

• At least 3 years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

• At least 4 years of Commercial Loan Closing or Commercial Loan Servicing experience

• At least 2 year of experience leading a team

Preferred Qualifications:

• Bachelor’s Degree

• 5+ years of Commercial Loan Closing or Commercial Servicing experience

• 1+ years of experience with Loan or Legal Documentation

• 2+ years of experience with ACBS

• 2+ years of experience with Intralinks or SyndTrak

• 4+ years of experience with Microsoft Office (Outlook, Excel, Word, PowerPoint) or Google Suite (Sheets, Slides, Docs)

. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at . All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.