Fortinet Cybersecurity Support Engineer FortiSIEM - 

Malaysia, Kuala Lumpur 

373189903

All positions require strong oral and written communication skills. Oral communication skills include the ability to speak clearly and persuasively, listen carefully to ensure full understanding of the situation, and respond well to questions when dealing with both positive and negative situations. All positions also require the ability to write clearly to provide full information as well as to understand and interpret written information.

As a Cybersecurity Support Engineer, you will:

• Provide direct technical support via the phone, chat and web based systems to our customers and partners though-out globally.
• Analyse and conduct technical investigation of reported problems involving FortiSIEM products.
• Provide technical solutions to address customer issues.
• Conduct problem investigation through analysis of packet captures and debug traces.
• Be responsible for reproduction of complex customer environments on lab equipment.
• Follow-up with R&D departments to resolve product issues.
• Manage technical cases, escalate, and control the right expectation until the closure of the cases.
• Create technical documentation and bulletins to improve internal and external knowledge base.
• Take initiative and ownership of the problem to drive results.
• Develop core competency in Fortinet product line and technologies.

An insightful and influential collaborator to join our team. We encourage you to apply for this position if you have the following qualities:

• Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience.
• Five years or more of previous experience.
• Advanced knowledge of English (written and spoken) and other languages are an advantage.
• Strong understanding of various SIEM concepts such as correlation, aggregation, normalization, and parsing is preferred.
• Strong understanding of data networking protocols, specifically TCP/IP, routing and switching.
• Previous experience with network management and analysis tools is required.
• Good working knowledge of Linux operating systems.
• Good understanding of scripting knowledge with Bash & Python.
• Experience with VMware and/or other virtualization technologies.
• Good understanding of Web application concepts, (Java EE, Tomcat, HTML5) security and vulnerabilities.
• Strong understanding of Database knowledge.
• Strong troubleshooting and problem-solving skills.
• Effective communication skills.
• Previous experience with Fortinet products is an advantage.