Akamai Customer Support Analyst - 

Israel 

373102889

You will work with an innovative technology that is setting the ground to the way organizations protect their key applications and assets from advanced cyber threats - regardless of their infrastructure - on-premise, cloud, or hybrid environment.

Your key responsibilities will include:

• Driving continuous improvement initiatives to reduce resolution times, improving customer satisfaction, and minimizing support backlogs.
• Acting as the primary liaison of Customer Support to Engineering and Product teams.
• Ensuring that issues escalated from support are communicated effectively and prioritized appropriately.
• Using data analysis tools to identify trends, recurring issues, and emerging themes across support tickets.
• Coordinating systemic incident lifecycle from analysis through resolution and final rollout of the solution.
• Advocating for strategic customers, representing their needs and issues to Akamai leadership.

Do what you love

To be successful in this role you will:

• 3+ years of experience in similar roles.
• Have an organizational and time management skills, with the ability to prioritize and manage multiple inquiries simultaneously.
• Have a written and verbal communication skills in English.
• Have a good problem-solving abilities, with customer-oriented mindset.
• Have experience with ticketing systems, bug tracking tools and CRM software.
• Have the skills to gather, interpret, and present data effectively.
• Experience with Analytic and Reporting tools Tableau, excel and others.

Working for you

At Akamai, we will provide you with opportunities to grow, flourish, and achieve great things. Our benefit options are designed to meet your individual needs for today and in the future. We provide benefits surrounding all aspects of your life:

• Your health
• Your finances
• Your family
• Your time at work
• Your time pursuing other endeavors

Our benefit plan options are designed to meet your individual needs and budget, both today and in the future.

If no date is displayed, applications are being accepted on an ongoing basis until the job is filled.