Being the cybersecurity partner of choice, protecting our digital way of life.
Your Career
In this role, you'll also be a Subject Matter Expert for our integrated Cloud Access Security Broker (CASB) solution, addressing the challenges of securing SaaS applications in the cloud. You'll have the opportunity to work on the most comprehensive AI Security solution, ensuring customers can safely leverage AI technologies. Your critical thinking and problem-solving skills will be key in analysing complex issues and providing the necessary support to keep our clients' environments secure.
Your Impact
- Provide advanced technical support to customers and partners, particularly in the areas of AI Access Security and SaaS Security
- Troubleshoot and resolve complex issues related to the safe adoption of GenAI apps and the protection of SaaS applications
- Offer best practices and configurations to optimize security solutions for our customers
- Manage and resolve support cases efficiently, ensuring timely follow-up and resolution
- Conduct fault isolation and root cause analysis for technical issues, providing clear documentation and updates
- Author and publish Technical Support Bulletins and other knowledge base documentation
- Collaborate with cross-functional teams to drive product improvements and customer success
- Travel to customer sites as needed to expedite resolution of critical situations
- Provide on-call support as required to address urgent customer needs
Your Experience
Minimum
- 8+ years of experience in a technical support engineer role, with a focus on network security technologies
- Strong written and verbal communication skills, with the ability to explain complex technical issues to diverse audiences
- Expertise with Remote Access VPN solutions, IPSEC, PKI & SSL, TCP/IP, and Authentication Protocols (SAML, LDAP, RADIUS, etc.)
- Experience with Firewall Central Management Systems and multi-factor authentication security systems
- In-depth knowledge of security services, including IDS/IPS, Firewalls, and network debugging across mixed media and protocols
- Ability to work flexible hours, including weekends and evenings, to support customers in different regions
Preferred
- Experience with Cloud Security and CASB services
- Familiarity with AWS, Azure, and/or GCP
- Experience with Linux, Unix, Windows, and MAC OS
- Knowledge of Cisco, Checkpoint, Juniper (Netscreen), and Fortinet technologies
In this role, you'll not only respond to issues as they arise but will proactively seek out and address potential security risks. Your contributions will directly impact the safety and success of our customers' AI and cloud security initiatives.
All your information will be kept confidential according to EEO guidelines.
Covid-19 Vaccination Information for Palo Alto Networks Jobs
- Vaccine requirements and disclosure obligations vary by country.
- Unless applicable law requires otherwise, you must be vaccinated for COVID or qualify for a reasonable accommodation if:
- The job requires accessing a company worksite
- The job requires in-person customer contact and the customer has implemented such requirements
- You choose to access a Palo Alto Networks worksite
- If you have questions about the vaccine requirements of this particular position based on your location or job requirements, please inquire with the recruiter.
