Client satisfaction will be your ultimate goal in this role. As a customer service representative, you will be on the front line serving our customers. You'll be the technical resource and point person interacting with clients, vendors, and senior ..
Your Role and Responsibilities
1. IBM Cloud offers a unified platform that gives you cloud computing any way you want it, deployed on demand, with a single pane of glass for systems management (one portal; one Application Programming Interface (API)).
Essential Duties:
• Rack, build, cable, configure, and provision Intel and Advanced Micro Devices (AMD) servers
• Rack, cable, and deploy Cisco Layer 2 networking equipment
• Troubleshoot, test, quality assurance of server hardware
• Professionally resolve hardware issues via trouble ticket
ii. Required Professional and Technical Expertise
1. Requirements
• Operating System Installation Windows Server, Linux, Unix
• Rack, cable, and deploy Cisco Layer 2 networking equipment a plus
• Web Server and Database installation experience a plus
• Must be able to work in this country without company sponsorship
• Must be fluent in English
• Must be willing to learn quickly, multi-task, and work in a fast pace environment
• Moderate knowledge of PC hardware concepts and component installation.
• Basic knowledge of various internet-related services and software (mail, web, DNS, etc).
• General understanding of computer networking concepts.
• Customer focused attitude with some previous customer service experience.
• Network wiring/cabling experience a plus.
1. Preferred requirements
• 3-5 years’ experience with Windows and Linux Platforms
• 3-5 years’ experience with computer/server hardware
• Certifications are not required but a plus.
