Cisco Systems Analyst ServiceNow 

United States, North Carolina, Cary 

370672088

The Products and Platforms team plays a crucial role in managing and optimizing the technology capabilities of Cisco HR. We are tasked with configuring and managing multiple technology platforms, overseeing and testing updates, and ensuring that systems comply with data security and privacy requirements. We also focus on process definition, ways to improve existing systems, necessary support, and figuring out the most optimal practices and digital solutions.

• Consult with key stakeholders to identify and understand complex and ambiguous problems in all areas of the solution in relation to the business and across boundaries.
• Outline the most optimal solution across people, process, data and technology that conforms with Cisco standards.
• Research and understand the solution, impact and intersections with the HR and IT Strategic priorities.
• Provide best practices to support digital enablement
• Identify solution pain points to draw insights aligned to business strategy.

• Engage with solution architects and product owner for the analysis, design, configuration and delivery of the solution
• Recognizes business process inefficiencies and recommends improvements
• Responsible for audit/data integrity validation
• Responsible for Privacy by Design, Security, and Quality.
• Identify and triage incident requests for the module you own
• Resolve configuration / product issues as they arise
• Responsibility to participate in UAT / Go Live Testing
• Support during program launches

• Exemplify and model the Conscious Culture mindset.
• Support, celebrate and have your fellow teammates backs.
• Put the employee experience at the heart of everything we do.
• Commit to continuous improvement.
• Continue to grow together!

You're naturally curious and creative, with a strong bias towards action and results. The ability to troubleshoot, recognize patterns and understand interconnections is paramount. You're attentive to detail and have no problem grasping the broader perspective.

Must Haves

• 5+ years as a technologist (IT, HRIT, Engineering)
• 2 years experience configuring and implementing any ServiceNow Product.
• Knowledge of the HR function and processes or relevant academic coursework / professional certification programs

• Experience configuring and implementing ServiceNow HRSD
• Experience in all phases of the technology implementation lifecycle (requirements gathering, design, build, go-live, testing).
• Ability to mentor junior team members
• Strong communication skills, both written and oral
• Excellent teamwork and interpersonal skills
• Other HR Tech Experience like Workday
• Data Integrations knowledge

We tackle whatever challenges come our way. We have each other’s backs, we recognize our accomplishments, and we grow together. We celebrate and support one another – from big and small things in life to big career moments. And giving back is in our DNA (we get 10 days off each year to do just that).