JPMorgan Lead Site Reliability Engineer 

United States, Texas, Plano 

370462376

Job responsibilities

• Manage incident response to swiftly mitigate business impacts by coordinating cross-functional teams.
• Serve as the primary point of contact during major incidents, demonstrating the ability to quickly identify and resolve issues to prevent financial losses.
• Participate in 24x7 support coverage as required.
• Oversee, track, and validate all changes to the Production and Disaster Recovery environments.
• Lead initiatives to enhance the reliability and stability of team applications and platforms, utilizing data-driven analytics to improve service levels.
• Document and share knowledge within the organization through internal forums and communities of practice.
• Collaborate with team members to identify comprehensive service level indicators and work with stakeholders to establish reasonable service level objectives and error budgets with customers.
• Provide ongoing guidance, tools, and solutions to support the firm's growth.
• Champion and demonstrate site reliability culture and practices, exerting technical influence throughout the team.
• Exhibit a high level of technical expertise in one or more domains, proactively identifying and resolving technology-related bottlenecks.
• Strive to become an expert on the applications and platforms under your purview, understanding their interdependencies and limitations.

Required qualifications, capabilities, and skills

• Formal training or certification on software engineering concepts and 5+ years of applied experience
• Deep proficiency in reliability, scalability, performance, security, enterprise system architecture, toil reduction, and other site reliability best practices with the ability to implement these practices within an application or platform
• Fluency in at least one programming language such as (e.g., Python, Java Spring Boot, .Net, etc.)
• Deep knowledge of software applications and technical processes with emerging depth in one or more technical disciplines
• Proficiency and experience in observability such as white and black box monitoring, SLO alerting, and telemetry collection using tools such as Grafana, Dynatrace, Prometheus, Datadog, Splunk, etc.
• Proficiency and experience in Cloud Platform (AWS) infrastructure and setting up monitoring / observability for application migrated to cloud platforms.
• Proficiency in continuous integration and continuous delivery tools (e.g., Jenkins, GitLab, Terraform, etc.)
• Experience with container and container orchestration (e.g., ECS, Kubernetes, Docker, etc.)
• Experience with troubleshooting common networking technologies and issues
• Ability to identify and solve problems related to complex data structures, algorithms and new technologies and if needed self-educate on new technology
• Ability to expand and collaborate across different levels and stakeholder groups

• Ability to identify new technologies and relevant solutions to ensure design constraints are met by the software team
• Ability to initiate and implement ideas to solve business problem
• Experience building dashboards with products such as Grafana
• Prior experience in both Systems Engineering and Software Development