Bank Of America Process Design Manager 

United States, North Carolina, Charlotte 

369114242

Job Description:

Job Description:

This job is responsible for managing the assessment, development, execution, and oversight of process improvement and transformation initiatives in support of Operational Excellence objectives to achieve short and long-term strategic goals. Key responsibilities include demonstrating correlation between process engineering best practices, breakthrough productivity, customer satisfaction, and measurable continuous process improvement results. Job expectations include partnering with business executives and deployment champions to make strategic project implementation and budgeting decisions.

Highly visible role requiring regular interaction with Credit executives, Academy executives, user groups as well a Change, Platform and Technology executives.

• Implements highly complex solutions in support of performance plan objectives to resolve issues and risks, optimize efficiency, reduce variability, and improve controls, effectiveness, quality, and sustainability
• Oversees partnerships with support organizations and Line of Business (LOB) partners to gather information needed to support the implementation of solutions that resolve critical business challenges and opportunities
• Integrates process design best practices and applies business redesign concepts to ensure continuous process improvement tactics are in alignment with long-term strategic goals
• Manages change by establishing appropriate governance routines to inspect the health of programs and project portfolios aligned to a unit or division within an LOB
• Ensures Enterprise Change Management policies and standards are applied and adopted to change initiatives in partnership with LOB stakeholders

• Process Management
• Process Performance Measurement
• Business Process Analysis
• Continuous Improvement
• Process Design
• Program Management
• Scenario Planning and Analysis
• Conflict Management
• Critical Thinking
• Strategic Thinking
• Relationship Building
• Decision Making
• Drives Engagement

Required Qualifications:

• 5+ years of experience in Financial Services Industry
• Experience in a Credit, Credit Operations, Transformation / Strategy, or Process Design role
• Interest in learning new platforms and technologies
• Ability to build strategic end-to-end plans for platforms
• Ability to create and maintain partnerships with multiple stakeholders
• Strong written and oral communications skills
• Ability to communicate vertically and horizontally and to distill complex subject matter into concise summaries and recommendations
• Candidate must be detail oriented and demonstrate a high regard for operational excellence
• Candidate must be highly organized with excellent analytical and reporting skills with the ability to create and execute project plans
• Proficient in Excel analytics and PowerPoint

Desired Qualifications:

• 8+ years experience in Financial Services Industry

• Proficient in Excel and Visio
• Familiarity with Agile software development process
• Problem solver; ability to think critically and offer creative solutions
• Strong attention to detail and a willingness to learn technical specs
• Self-starter who is comfortable operating independently in an ambiguous environment
• Strong organizational skills with ability to effectively prioritize tasks in a dynamic environment

1st shift (United States of America)