Amazon DCO Technician III DCC Communities 

United States, Indiana 

367777430

You’ll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. You’ll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And you’ll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
All physical requirements are expected with reasonable accommodations:
- Regularly lift and/or move up to 39 pounds; and participate in group lifts for 40+ pounds
- Ability to work in an environment that operates 24/7 with an ability to participate in primary responder rotation and provide after-hours support as needed
- Working in cramped and/or elevated and/or noisy environments
- Bending, lifting, stretching, reaching, standing and walking for up to 8+ hours a day
- Ascending and descending ladders, stairs, and gangways safely and without limitationKey job responsibilities
- Performing server rack installations, hardware break-fix on various components, troubleshooting network issues, and responding to operational incidents that impact service availability, escalating to senior technicians and management as needed/required
- Serving as a primary contact point for both internal and external stakeholders, including engineers, software developers, vendors, and contractors
- Performing on-call duties and participating in scheduled maintenance and change management activities
- Contributing to documentation and process improvement initiatives based on your analysis of operational issuesA day in the life
As a Data Center Technician professional, you have industry-leading technical abilities and demonstrate a breadth of knowledge while you:- Solve problems at their root and step back to understand the broader context
- Maintain service level agreements through the implementation of proactive issue detection and reportingYou will be required to work shift work that will include days/nights/weekends/holidays. Traveling within and outside of regional work area is required.
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Associate's degree in IT-related field or equivalent professional or military experience
2+ years of experience with server hardware
1+ years of experience with UNIX/Linux operating systems

Hands-on experience with one or more of the follow hardware platforms (e.g. Dell, HP) is a plus.Networking experience with CCNA and/or Network+ certifications is a plus.Previous experience working in a Data Center environment (racking & stacking gear, cable
management, hot & cold aisle containment).Associate's degree in IT-related field plus two years of progressively responsible experience
preferred.