Amazon Senior Support Engineer Smart Device Lab 

China, Beijing, Beijing 

367286201

Key job responsibilities
What you will do:* You set technical priorities to align with your organization’s business strategy.
* You are a technical leader. You set the standards for other support engineers.
* You know how to break down problems into sub problems that can be worked in parallel by other Support Engineers.
* You partner with HW/SW Engineering and Quality Assurance teams to drive projects to completion.
* You lead retrospectives of error, drive improvements, ensure long term resolution.
* You look for patterns, build repeatable solutions, identify opportunities to improve Operation Excellence of the labs.

Basic Qualifications* You use Linux commands and ADB commands as fluently as typing your own name and address.
* You are hands-on in using and troubleshooting host software (Ubuntu OS), usual ports and protocols on smart devices (USB, HDMI, Switch, Router, AP, PDU, KVM, Dongle, Wireless protocols, networking, firewalls, securities, etc.)
* You not only can root an Android device, but also understand how it works.
* You can write efficient scripts in a language like Python/C/C++.
* You read software logs and identify problems even if the logs were not authored by you.
* Bachelor’s degree; 8+ years working in a similar, hands-on role.

Preferred Qualifications* Experience as an IT/Network support engineer
* Can build a web application or tool with consideration of its supportability, scalability, and performance.
* Knowledge in software architecture, networking performance and security.
* Hands-on experience in software testing.
* Experience in using the AWS Cloud (IAM, VPC, EC2, RDS, System Manager, SES, etc.)