Amazon Support Service Desk Assoc Stores Facilities Technology AFS 

United States, Texas, Austin 

366205421

Key job responsibilities
With guidance, perform a variety of duties, including:
- Troubleshoot hardware, software, and connectivity issues
- Assist vendors in the field with triage and updates of Retail and Sales Floor technologies
- Handle support requests and procedures across the network
- Assist in training new hires- Continuous learning of new technologiesA day in the life
In this role, you will rely on established guidelines and instruction to perform daily job functions. This includes gaining familiarity with and assisting Amazon Fresh Store Associates and third-party vendors in resolving hardware and software issues by fielding telephone calls, web chats, and email communication, diagnosing problems, performing troubleshooting activities, and dispatching vendors for hardware service. You will monitor the incident management system to ensure timely acknowledgement and resolution of support requests, while working within established SLA parameters. You also may perform on-call duties as required.

- 1+ years of corporate setting Windows, Mac or Linux Operating systems support experience
- Experience troubleshooting integrated and interdependent computer systems
- Experience maintaining zebra thermal printers, troubleshooting thin clients, PCs, scanners, and portable handheld terminals
- Experience with network troubleshooting and support

- Experience in a dynamic environment with a high degree of customer service
- CompTIA A+, CompTIA Network+, Cisco/CCNA, Linux (Redhat), Microsoft hardware (installation), AWS, or other industry relevant certifications