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Fortinet Technical Support Engineer - Endpoint 
Czechia, Prague, Prague 
366107052

15.08.2024

Key Responsibilities:

  • To provide direct technical support via the phone, chat and web based systems to our customers and partners though-out the EMEA Region.
  • Analysis and technical investigation of reported problems involving all Fortinet products
  • Provide technical solutions to address customer issues
  • Problem investigation through analysis of packet captures and debug traces
  • Reproduction of complex customer environments on lab equipment
  • Follow-up with R&D departments to resolve product issues
  • Manage technical cases, escalate, and control the right expectation until the closure of the cases
  • Creation of technical documentation and bulletins to improve internal and external knowledge base
  • Take initiatives and ownership of the problem to drive for results
  • Develop core competency on Fortinet’s product line and technologies

Skills and Attributes Requirements:

  • Proficient understanding of data networking protocols, particularly TCP/IP, routing, and switching.
  • Deep knowledge of endpoint security technologies, including antivirus, firewalls, and threat intelligence.
  • Ability to effectively troubleshoot Windows, macOS, and Linux operating systems.
  • Hands-on experience with VMware and/or other virtualization technologies.
  • Familiarity with Active Directory Domain.
  • Sound understanding of web application concepts, security, and vulnerabilities.
  • Knowledge of databases is advantageous.
  • Strong communication skills, capable of articulating technical concepts clearly to both technical and non-technical audiences.
  • Exceptional problem-solving abilities and the capacity to work autonomously or collaboratively within a team.

Educational and Experience Requirements:

  • Five years or more of previous experience
  • Bachelor’s degree in Computer Science, Software Engineering or related field, or an equivalent combination of training and experience
  • Advanced knowledge of English (written and spoken) other languages are an advantage