JPMorgan Client Data Associate II - Custody 

Philippines, Quezon City 

365827700

As a Client Data Associate II within Client Account Services (CAS) - Entitlements team, you will be responsible for e:Banking access management on client facing products for Securities Services clients/users. You will liaison with internal and external stakeholders that includes Clients, Client Service / Solutions, Middle Office & Help Desk to understand intricate client requirements, manage inquiries, and controls access. You should have clear understanding of Securities Services business, manage complex client requirements, Client & Stakeholder Liaison to deliver Best-in-class solutions.

Job Responsibilities

• Manage timeliness and accuracy while completing client instructions and queries via strict adherence to the SOPs and SLAs
• Perform validations on client instruction and seamlessly administering client user access to electronic banking products on provisioning applications in a controlled and risk-free manner
• Be aware of operational risk scenarios associated with the role and come up with ideas to mitigate risk
• Identify and resolve concerns by assisting Clients, Client Service, Middle Office & Help Desk
• Anticipate escalation prone scenarios and manage them pro-actively
• Own, promote and drive continuous improvement initiatives

Required qualifications, capabilities and skills

• Strong People management skills
• Good leadership skills and ability to motivate a team
• Client liaison; needs to have strong verbal and written communication skills for client interaction
• Strong analytical skills with a desire to work in a fast-paced environment with multiple deliverables
• Good team player and self-motivated
• Capacity to work under time-sensitive business deadlines with ability to work independently
• Proven skills in time management and attention to detail
• Flexible to work in shifts

Preferred qualifications, capabilities and skills

• Proficiency in Microsoft Office suite of applications
• Preferred experienced with new age tools like Alteryx, Tableau, Xceptor etc.