Boston Scientific CDx Services Quality Associate Director 

United States, Texas, Houston 

365456153

Spencer Gregory Hale

Your responsibilities will include:

• Recruit, coach, and develop organizational talent.
• Fosters a diverse workplace that enables all participants to contribute to their full potential in pursuit of organizational objectives.
• Create an entrepreneurial environment.
• Provides direction and guidance to exempt specialists and/or supervisory staff who exercise significant latitude and independence in their assignments.
• Keeps the organization's vision and values at the forefront of decision making and action.
• Demonstrates effective change leadership.
• Builds strategic partnerships with stakeholders (Customer Experience, Cardiac Monitoring Center (CMC) Operations, Medical Safety, Sales, Quality, Compliance, R&D) to further departmental and organizational objectives.
• Develop and execute organizational and operational policies that affect one or more groups by utilizing technical/professional knowledge and skills.
• Monitors compliance with company policies and procedures.
• Make decisions regarding work processes or operational plans and schedules in order to achieve department objectives.
• Review, analyze and present to senior staff and other groups the effectiveness of the Services Quality Reporting (Quality Metrics Review). Recommends and implements changes to the system as the result of changing regulations and/or business needs.
• Assess the health of the current services provided. Create and manage a quality review dashboard/scorecard that represents internal and external customer requirements.
• Continuous benchmarking of service quality against competitors.
• Manage Value Improvement Program (VIP) for CDx Services.
• Proactive identification of customer impacting issues and complaints with clear escalation.
• Responsible for CMC Clinical Education and Training Program.
• Own documentation/procedures for CMC Services.

What We’re Looking for In You:

Minimum Qualifications

• Minimum of a bachelor’s degree
• 10 or more years of related experience in quality engineeringand/or clinical operations
• and/or clinical operationswithin med device.
• Experience with complaint analysis and quality metrics reporting.
• Minimum of 5 years of proven people leadership and team management skills.
• Strong ability to work cross-functionally and build effective partnerships.
• Ability to work a hybrid schedule based out of our Houston, TX facility.

Maximum Salary: $ 241900

Compensation fornon-exempt (hourly), non-sales rolesmay also include variable compensation from time to time (e.g., any overtime and shift differential) and annual bonus target (subject to plan eligibility and other requirements).

Compensation forexempt, non-sales rolesmay also include variable compensation, i.e., annual bonus target and long-term incentives (subject to plan eligibility and other requirements).

For MA positions: It is unlawful to require or administer a lie detector test for employment. Violators are subject to criminal penalties and civil liability.

Among other requirements, Boston Scientific maintains specific prohibited substance test requirements for safety-sensitive positions. This role is deemed safety-sensitive and, as such, candidates will be subject to a prohibited substance test as a requirement. The goal of the prohibited substance testing is to increase workplace safety in compliance with the applicable law.