IBM IBM Technical Support Representative 

Japan, Tokyo 

364634762

Responsible for IT infrastructure solution construction, implementation, systems integration and management. Delivery of high quality technical solutions to clients in response to their business requirements. Tasks performed require integrating hardware, software and network solutions in Cloud, Hybrid Cloud and legacy IT infrastructure environments. Work with IBM teams which may include clients, vendors, subcontractors and other partners. Technical Specialists primarily apply their technical skills in an internal or external client billable services and implementation environment.
-An employee at this level must be capable of performing the work outlined below, including the requirements of tier I and tier II.
-Able to apply a logical, methodical, and analytical approach to isolate and solve technical problems and
-Able to exercise limited discretion in deviating from standard practice to solve problems within the area of experience.
-Researches problems and recommends solutions.
-Assists in the provision of on-job-training.
-Clearly understands support standards, SLAs, etc. and escalates to Management when required to deliver world class customer experience.
-An employee at this level must be capable of performing the work outlined below, including the requirements of tier I and tier II.
-Able to apply a logical, methodical, and analytical approach to isolate and solve technical problems and
-Able to exercise limited discretion in deviating from standard practice to solve problems within the area of experience.
-Researches problems and recommends solutions.
-Assists in the provision of on-job-training.
-Clearly understands support standards, SLAs, etc. and escalates to Management when required to deliver world class customer experience.