Honeywell Experienced Customer Support Management Professional 

United States 

364306449

You will report directly to our Customer Support Manager and you’ll work out ofour Nebraska City, NE location on a hybrid work schedule. KEY RESPONSIBILITIES

• Plans, conducts and supervises assignments generally involving larger and more complex projects or customers.
• Manages the operational business relationship with large domestic accounts; serves on the account team.
• Conducts and reviews highly complex operational analysis.
• Acts as a point of escalation and collaborates with other functions to drive resolution of operational issues of high complexity, in support of the customer/partner requirements.
• Represents the customer/partner needs and provides business requirements to projects of high complexity.
• Prepares and runs operational performance reviews with the customer/partner and supports improvement plans.
• Consults and provides guidance on operational matters of medium complexity to internal clients at peer levels and above.
• Proactively communicates operational process changes to customers/partners and internal clients, active involvement in the implementation phase.
• Participate in customer sales strategy meetings, client visits.

US CITIZEN REQUIREMENT

Must be a US Citizen due to contractual reasons

YOU MUST HAVE

• Able to take initiative in resolving problems independently and handle a multitude of tasks simultaneously.
• Be detail oriented and work in a team environment
• Prove knowledge level of HPS’s business, technical, and product vocabulary
• Excellent written and verbal communication skills with good follow through
• Able to make sound decisions based on essential facts
• Able to demonstrate and create enthusiasm, have a desire to excel, and show a sense of ownership
• Able to project credibility and poise in highly visible and adversarial situations
• Ability to interact with a wide variety of customers (internal and external) at various levels and in various countries

WE VALUE

• Bachelor’s degree (or equivalent experience) in a related discipline plus 4 to 7 years directly related experience, 3 years of which must have been in responsible leadership position
• Experience in a multi discipline team
• Experience in reviewing and redesigning of processes
• Good understanding and operational experience to drive a One-Honeywell approach

• JOB ID: req476677
• Category: Customer Experience
• Location: 2221 Industrial Road,Nebraska City,Nebraska,68410,United States
• Exempt
• Must be a US Citizen due to contractual requirements.