Capital One Principal Process Manager Continuous Improvement 

United States, Virginia, Richmond 

363581888

Responsibilities:

• Lead collaborative process improvement initiatives that are impactful to efficiency, risk, and client/associate experience

• Document and analyze current state business processes and lead projects (creating process maps, process analytics, project reports, presentations, business cases, and project charters)

• Redesign and optimize workflows/processes using analytical Lean Six Sigma principles/tools

• Design future state business processes and controls that achieve and sustain desired outcomes

• Lead workshops to creatively design/facilitate solutions

• Teach, facilitate, and coach Commercial Bank associates and leaders to achieve breakthrough improvements.

• Teach process optimization tools (i.e. root cause analysis methods, FMEA) to your project team and the larger organization including why and how we use them.

• Deliver presentations to peers and leaders, including up to the executive level.

• Work on a minimum of 3 or more projects at a time varying in size and complexity

Basic Qualifications:

• High School Diploma, GED or equivalent certification

• At least 3 years of process improvement experience

• At least 3 years of experience managing project deliverables

Preferred Qualifications:

• Bachelor’s Degree or military experience

• At least 2+ years of experience with data mining and analytical software (Minitab, Tableau, SQL, R, Snowflake)

• At least 2+ years of experience in Google Suite (Sheets, Slides, Docs) or Microsoft Office (Outlook, Excel, and Word)

• Six Sigma Certification, Lean, Change Management or Agile certification