Citi Group Operational Risk Manager - C12 

Costa Rica 

363027943

The Operational Risk Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.Responsibilities:

• Establishes and oversees the application of operational risk policies, technology and tools, and governance processes to create lasting solutions for minimizing losses from failed internal processes, inadequate controls, and emerging risks.
• independently asses risks and drive actions to address the root causes that persistently lead to operational risk losses by challenging both historical and proposed practices.
• Governance and oversight may include (not limited to) technology operational risk, risk for example.
• Looks for ways to improve the current process and share best practices with senior leadership.
• Participates in senior leadership meetings to analyze documentation and processes to ensure risks and control points are properly addressed.
• Assists senior level management in gathering data and information for executive level reporting and to take ownership of specified projects and tasks.
• Builds trusted internal and external customer relationships.
• Has the ability to operate with a limited level of direct supervision.
• Can exercise independence of judgement and autonomy.
• Acts as SME to senior stakeholders and /or other team members.
• Ability to manage teams.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• English Level: Advance
• Bachelor university degree completed
• 5+ years of prior experience in management experience as a supervisor and / or Team Lead
• Intermediate command of MS Suite
• Analytical and presentation skills
• Strategic thinking
• Team management
• High customer services

Desirable:

• Additional language proficiency is a plus
• Experience in the financial services industry and a working knowledge of banking regulatory requirement
• 5+ years of direct, relevant experience in third-party risk identification and management or operational area or processing field is an advantage
• Call handling, Contact center or Help desk experience is a plus
• Experience in operating in business English in a corporate role

Time Type:

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