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IBM Technical Support Representative-Security Analyst India, Maharashtra, Mumbai 361977767
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Your Role and Responsibilities
Your Role and Responsibilities:
As a Network Security Engineer, you are expected to work on Networking products or solutions based on any vendor hardware /vendor operating system software (Vendor agnostic) with little or minimum support from superiors. E.g. include: Skills on WAF/Firewall/ Routers/Switches/ Load balancer/IPS/IDS. Typical examples of the other deliverables would be of deploying, managing and implementing networking solutions to address client business requirements. You will need to visit the domestic client’s offices /data centres on a daily basis or on an as-needed basis as part of this role.
Responsibilities
- Provide technical inputs for monthly customer service review reports and creation of Service Improvement Plans
- Monitor the queue and maintain regular updates on the Tickets as per agreed timeline, providing the detailed closure summary on the tickets.
- Knowledge and experience in Incident, Change, Problem, Service request and Configuration Management Processes
- Manage, monitor, resolve (remotely / with OEM / with field team support) and report all network equipment related problems deployed at various client locations across India
- Prepare daily report on incidents and publish the same.
- Ensure process compliance, adherence & improvement.
- Analyzing the measurements and escalating for any abnormality observed.
- Ready to work on 24/7 shifts to support client requirement.
Required Technical and Professional Expertise
- 2+ years of exp candidate with firewall exp OR NW switching with knowledge on WAF
- Troubleshooting WAF Firewall, load balancers, etc Network Security Devices and technologies.
- Good understanding on – WAF Firewall: Checkpoint, Palo Alto, Juniper and IPS, TCP/IP, web protocols and networking concepts
- Implementation and troubleshooting Site to Site VPN (IPSEC VPN).
- F5 Load Balancers Citrix Netscaler and WAF knowledge and working experience would be added advantage.
- Assist is creation of Root Cause analysis (RCA) with Level 2 and Level 3 engineers
- Performance tuning of WAF, Firewall etc Network devices
- Work Location is Nagpur
Preferred Technical and Professional Expertise
- Up-to-date technical knowledge by attending educational workshops, reviewing publications
- One or more security certifications: CEH, Security+, GSEC, GCIH, OEM Certification Cisco, F5, Imperva etc
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