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Cisco Customer Delivery Engineering Technical Leader 
Canada, Ontario 
360517939

07.04.2025

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**Application window is expected to close on 15/April/2025. However, the job posting may be removed earlier if the position is filled or if a sufficient number of applications are received.

***The successful applicant will be performing work in Canadian Critical National Infrastructure and / or Canadian government classified environments, and therefore, must be a Canadian Citizen or Permanent Resident. This position may also perform work that the Canadian government has specified can only be performed in country by a Canadian citizen. Government of Canada SECRET Level clearance is desired or the successful applicant must be able to obtain a Canadian Government Security Clearance ***


Your Impact

As part of Cisco Canada’s Public Sector Canadian Secure Technical Services (CSTS) team you will:

  • Provide expert level consultation and troubleshooting for sophisticated network topologies with to large enterprise customers on voice and video technologies.
  • Work with a multi-functional team to support customers during critical network issues and handle a caseload of customer issues. Aim for total customer satisfaction by identifying, documenting, and resolving issues in a timely and efficient manner.
  • Address problems of diverse scope and complexity, requiring detailed analysis and data correlation.
  • Lead problem resolution efforts with internal partners.
  • Provide systems and product training to customers and contribute to building a technical support knowledge base.

Minimum Qualifications

  • Security Clearance: Canadian Citizenship with ability to obtain a Canadian Government Security Clearance.
  • Cisco Voice and Video Solutions : Experience with Cisco Unified Communications Manager (CUCM), Cisco Unity Connection, IM and Presence, CUBE, CUSP, VXML, Cisco Meeting Server, Cisco Meeting Manager, Cisco WebEX Contact Center, WebEX Calling, and WebEX Meeting.
  • Collaboration Devices : Proficiency with Room Devices, IP Phones, Desk Devices, Handsets, and Cisco Jabber.
  • Collaboration Tools : Familiarity with collaboration suites and tools, particularly Cisco’s offerings.
  • Communication skills : Strong communication skills with experience in problem-solving & troubleshooting in a highly collaborative working environment, including remote colleagues.
  • Education: BS in a technical field (CS/EE preferred) or equivalent with 8+ years of relevant experience.

Preferred Qualifications

  • Language Proficiency : Proficiency in both English and French is highly desired.
  • Technical Support : Experience with incident management, reactive support operations, or solving technical problems.
  • Leadership : Assertive communication and technical leadership skills, especially in fixing scenarios over WebEx or telephone conversations.
  • Cisco Telepresence and Conferencing : Knowledge of Cisco Telepresence endpoints, Cisco Conferencing solutions, Telepresence Management Suite, Video Communication Server, Cisco Expressway series, MRA, and Spark-enabled endpoints is an added advantage.
  • Certifications : Professional or expert-level Cisco network certification (CCNP, CCIE) or equivalent technical/networking knowledge is preferred.

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