JPMorgan Executive Receptionist 

United States, New York 

360123008

Position Description

The ideal candidate is able to complete daily responsibilities with limited supervision. It is crucial that these individuals are able to accomplish multiple tasks simultaneously in a fast-paced environment while maintaining a professional, friendly demeanor with both employees and visitors to the floor. As part of a small, effective team, we need someone who can learn quickly while proactively seeking out additional responsibilities. Ownership of one’s work is essential as new tasks arise rapidly and often. Following up on key details is one of the fundamental elements of the role and is paramount to our daily operations overall. We are often presented with new challenges and are thus looking for someone who can confidently adapt and respond in a timely and effective manner.

Responsibilities

• Performs all Executive Receptionists assigned functions, executing an ideal Executive Gallery culture to internal and external clients
• Assist, support and anticipate the needs of resident Senior Leaders and admins
• Register, greet and welcome all visitors
• Reserve and manage conference rooms; set up and break down
• Ensure adequate office supplies and maintenance of the floor including pantry areas and lounges
• Liaison between departments including the dining, lobby reception, audio visual, and facility teams
• Manage hotel desks
• Support admins as they work remotely including answering internal/external calls
• Deliver and promote relevant communications as needed
• Guest relations, problem solving and team member relations
• Provide quality and genuine service by responding to stakeholders and team members promptly, efficiently, and courteously. Follow up and follow through.
• Responding to clients and leadership feedback, in areas relating to Guest Satisfaction. Focusing on improvement regarding feedback
• Attend and participate in weekly team meeting calls
• Meet with direct Manager on a regular basis
• Perform any other reasonable duties as required by Leadership
• Flexibility to work early mornings or late evenings as needed

Performance Expectations:

• Handles all executives, clients and stakeholders interactions with the highest level of hospitality and professionalism
• Self-starter, ability to work in a fast-paced team environment with limited supervision
• An excellent and trusted business partner. Works well with cross-functional teams to reach a common goal and get the job done
• Willing and able to learn the business and fully understand how and why tasks satisfy business needs
• Strong interpersonal, written, and oral communication skills
• Strong organizational and time management skills
• Ability to work independently as well as part of the team to ensure that the needs of the group are always met and that adequate coverage is provided
• Tasks, whether routine or urgent, are completed successfully and in a timely manner
• Excellent multi-tasking skills, with the ability to handle stressful situations in a calm and professional manner
• Due to the nature of the role, only firm approved headsets should be worn during Zoom meetings only
• Troubleshooting and ability to execute using keen problem solving techniques
• Maintain confidentiality pertaining to business matters
  

Qualifications:

• Minimum 2 years’ experience in high-end reception, concierge or hospitality services
• Excellent interpersonal and communication skills
• Dedication and desire to provide best in class customer service, with a friendly and outgoing demeanor
• Skills include familiarity with widely-used software packages e.g. Word, Excel, and PowerPoint