Citi Group HRP & Productivity Insights Senior Analyst 

United States, Florida, Tampa 

358501454

Responsibilities:

• Deliver advanced analysis of the different HRP&D processes' impact and outcomes, and provide insights into efficiency and productivity

• Identify relevant data from multiple sources and integrate insights into a cohesive and comprehensive analysis

• Proactively identify opportunities to optimize and standardize HRP&D processes from data analysis

• Prioritizes change to address opportunities and areas of risk

• Deliver insights to guide change management, with employee experience at the forefront

• Generate a data driven culture, characterized by data accuracy and integrity

• Enable productivity and efficiency in HR through insights and enhancements to HR tools and systems

• Continuously monitor and quantify ROI and impact to inform and advance our team’s work

• Support the development and implementation of consistent methods and metrics to measure the efficiency of HRP&D processes and solutions, and proactively execute improvements as needed

• Develop measurement and tracking tools for the different HRP&D initiatives such as dashboards and detailed reports, facilitating data based decisions

• Demonstrate extensive knowledge of SNOW process flows as well as agent view, reporting and dashboards modules

• Demonstrate extensive understanding of Workday Business Process and security role structures

• Partners closely with team members and key stakeholders to define a project scope and objectives for team members.

• Applies a proactive approach in routinely analyzing data to track change initiative progress against goals.

• Constantly improving their own and their teams' skills through lessons-learned reviews at project completion.

• Possess the knowledge, skills and experience to be able to recognize when problems surface or potential problems are looming.

• Articulates problems, bring the right people together to solve problems and know when the problem has been properly addressed and closed.

• Proactively follows escalation and change control processes.

• Day-to-day focus is on resolution of complex problems or transactions, where expertise is required to interpret against policies, guidelines or processes and related data

• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Qualifications:

• 6-10 years of experience

• Consistently demonstrates clear and concise written and verbal communication skills

• High proactivity and problem solving skills

• Ability to manage multiple projects in a fast-paced environment, while delivering high-quality and detail-oriented work products

• Ability to identify issues and problems, generate solutions and choose appropriate alternatives using basic root cause analysis.

• Proficient in Microsoft Office. Advanced MS Excel and VBA knowledge.

• Stays abreast of current industry trends and new technology through professional associations, trade journals, networking, and associated training and seminars.

• In depth knowledge of ServiceNow – both as an agent and developer preferred

• In depth knowledge of Workday business process, transaction, and reporting structure

Education:

• Bachelors/University degree, Master’s degree preferred

Anticipated Posting Close Date:

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