Amazon Operations Manager Account Health Support 

India, Telangana, Hyderabad 

357677804

Key job responsibilities
• Lead and manage a team of AHS Program Managers and AHS Risk Managers; responsible for the overall direction and performance of the teams.
• Ability to set the vision, direction, and culture of the team by managing individual and team performance expectations and goals.• Set a high-quality bar and continuously reinforce a culture of quality and innovation.
• Set a high hiring and performance bar and drive performance management strategy, create mechanisms to measure and benchmark talent at various levels in the function.
• Manage workflow, handle escalations, and proactively engage resources to address issues and effectively delegate workload across the leadership team.
• Advise on risk mitigation strategies and control mechanisms to prevent fraud, abuse, and other operational risks that negatively impact Amazon, our partners, and our customers.
• Support risk reporting, as well as oversight and escalation mechanisms, to ensure key risks are addressed through mitigation or risk acceptance at appropriate levels.
• Prepare and deliver business reviews to the management team regarding emerging risks, status of risk assessments, and control performance.A day in the life

- 13+ years of operational and/or retail management experience
- 6+ years of team management experience
- Experience interpreting data to make business recommendations
- Bachelor’s Degree.
- Minimum of 2 years of people management experience in a customer service environment, preferably within a contact center.
- Advanced knowledge of Microsoft Office Suite.
- Good presentation skills and ability to drive team performance.
- Good verbal and written communication skills.
- Demonstrated ability in managing reporting and analysis.
- Program and Project Management.
- A sound sense of business judgement and decision making.
- Good interpersonal skills.
- Fun to work with!

- 5+ years successful experience in Operations Management in a contact center environment.
- Demonstrated ability in developing and implementing new strategies and procedures.
- Lean and Six Sigma Competencies.