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About the Role
As a Merchant Expansion Account Manager, you’ll be essential to driving sustainable merchant growth, retaining high-value accounts, and acting as a strategic advisor to improve restaurant operations. Through tailored support and proactive expansion of services, you’ll help build mutually beneficial partnerships that accelerate revenue for both our merchants and Uber Eats.
What You’ll Do
Drive performance within your portfolio by improving the experience for restaurants, delivery partners, and consumers
Renegotiate commercial agreements to unlock stronger terms and value
Lead growth initiatives, ensuring we offer the best restaurant selection while optimizing partner operations
Build deep relationships with restaurant partners, identifying opportunities to elevate their delivery business
Own and resolve complex issues, ensuring timely solutions for top partners and maintaining high satisfaction
Basic Qualifications
At least 3 years of experience in a client-facing B2B or B2C role
Strong desire to grow a career on the commercial side of the business, working directly with top accounts
Ability to analyze data (especially using Excel or Google Sheets) and turn insights into action
Strong communication and storytelling skills to craft compelling business cases
Excellent interpersonal skills: able to uncover objections, resolve concerns, and close deals
Proven ability to multi-task, prioritize, and execute in a fast-paced environment
Self-starter mindset with the ability to work autonomously and drive impact
Preferred Qualifications
Willingness to roll up your sleeves and dive deep with partners to hit revenue, retention, and adoption goals
Strategic thinking: able to assess partner needs and identify creative solutions
Experience using CRM tools; familiarity with SQL is a plus
Background in e-commerce, food delivery, or related industries is a plus
* Accommodations may be available based on religious and/or medical conditions, or as required by applicable law. To request an accommodation, please reach out to .
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