Job responsibilities - Responsible for accuracy and timely completion of the Tax Reclaim filing process on behalf of the clients, within the stipulated window.
- Act as the escalation point for the local team members.
- Ensure a strong and stable operational environment with robust controls, checks and balances.
- Updating and presenting key metric information to management
- Ensure a client-centric approach is core across the team.
- Ensure the organisation is always compliant with applicable laws and regulations.
- Ensure a clear, regular, and consistent communication plan across the team.
- Good knowledge of end-to-end process flow, SOPs and validation points. Have a good industry knowledge of International Tax reclaims processing.
- Influence technology on system enhancements and ability to articulate stakeholders on various change management initiatives.
- Developing and implementing tools to manage and improve quality and accuracy. Identify opportunities for process efficiency & implement in a controlled manner.
- Responsible for decision making about the handling of various types of scenarios critical for the business and for accuracy and timely completion.
- Responsible for undertaking the day-to-day operations within the team, acting as the point of contact for the aligned country or line of business, ensuing tax compliance obligations are met, control procedures are adhered to and internal stakeholders are regularly communicated with.
- Assist with training documents and training staff on new and revised processes. Implement a control function platform, maintain procedure documents, and help drive control-centric environment.
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Required qualifications, capabilities, and skills. Candidate should have/demonstrate the following qualifications/skills and attributes: - Graduate or Post-Graduate with 5-7 years’ experience in operations.
- Minimum experience of 3-4 years as a Chartered Accountant or equivalent degree.
- Familiarity with a Taxation and Tax Operations for various Markets.
- Ability to drive results through a "hands-on" approach.
- Enthusiastic and articulate with excellent communication and written skills with clear, concise & logical documentation ability.
- Must be able to maintain and operate in an environment of high standards of risk and control.
- Detail oriented and ability to work in a dynamic environment with conflicting priorities.
- Strong analytical skills to review evolving market practices, assess oversight metrics, results identify trends.
- Demonstrate high emotional intelligence, with sound networking and influencing skills.
- Team player with ability to work with colleagues in a collaborative manner, as well as being able to proactively progress multiple tasks independently.
- Strong problem-solving and decision-making skills.
- Skilled in MS office applications including Outlook, PowerPoint, Excel and Word.
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Preferred qualifications, capabilities, and skills - Relevant Tax market knowledge or industry experience
- Knowledge of financial markets and banking preferred.
- Advanced knowledge of Alteryx, Tableau and UI path (preferred)
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