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Apple APAC Benefits Business Analyst United States, West Virginia 356407947
05.09.2025
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RESPONSIBILITIES:- Establish operational excellence by engaging with third parties to audit the performance of benefit programs.- Build an automated workflow to inform, track and ensure timely completion of all compliance reporting and filings in coordination with program managers.- Monitor evolving legislative changes and compliance reporting with external experts to understand cost and impact of required changes.- Evaluate, recommend and implement payment integrity solution related to fraud, waste and abuse to ensure objective oversight of TPAs.- Support proposed design changes to assess administration, compliance and employee experience in coordination with design and program partners.OTHER RESPONSIBILITIES:- Additional support to benefit plan managers for vendor transitions, program oversight and plan design changes. - Provide additional vendor management and administration support to program managers - Serve as liaison to Benefits Admin and People Support - Support change management of annual Open Enrollment activities including communications review, UAT testing and integration oversight - Identify process improvements and drive efficiency in administration of programs leveraging internal tools and external expertise.- Lead cross-functional risk assessments for high-priority people processes and themes.- Manage intake, documentation, and triage of regional risk and compliance issues.- Serve as the regional point of contact for incident response and crisis management programs, including escalation processes and post-incident reviews.
- 3-5 years of business analyst work
- Knowledge in root cause analysis, process re-engineering
- Outstanding vendor management expertise
- Strong research and analytical skills
- Excellent conflict resolution skills
- Strong written and verbal communication, interpersonal and influencing skills
- Ability to build clear, actionable documentation from complex regulations
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