Philips Complaint Handling Investigator 

India 

356276061

You are responsible for:

• Evaluates, investigates, and processes complaints. Completes initial assessment of reportability and escalates to manager to determine action, when necessary.
• Analyzes complaint data, gathers additional data as needed, and partners cross functionally to share feedback to the development and manufacturing teams on potential product improvements, product defects, and safety evaluations
• Assists in complaint trending to help identify emerging issues and action existing ones
• Communicates with customers and cross functional teams as needed to evaluate and process complaints
• Assesses if risk assessment covers the hazard in each assigned complaint

Requirements:

• Bachelor’s degree either in Pharmacy, Radiology Technology, Health and Safety, Medical Technology, and/or Biomedical Engineering
• 1-2 years working experience in Clinical Settings, Regulatory Affairs, Health and Safety or Engineering roles
• Basic understanding of CAPA, as well as global medical device or pharmaceutical regulations, requirements, and standards such as 21 CFR Parts 803, 806, and 820, ISO13485, ISO14971, and ISO9001 is advantageous
• Excellent Communication Skills both in word and writing
• Strong Business understanding and ability to work independently and under pressure
• Strong Stakeholder Management and Great Team Player
• Advance knowledge in Microsoft programs (Excel, PowerPoint, etc.)

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