JPMorgan Commercial Investment Bank Learning Specialist 

United States, Illinois, Chicago 

354634241

As a Commercial and Investment Bank (CIB) Learning Specialist, you will provide project management support for Payments Training. You will be working closely with Payments Product partners, cross line of business partners, client facing Payments employees and the broader CIB front office learning team to ensure successful execution of sales and product training activities.

Job Responsibilities

• Manage nomination/participant lists, send communications, produce training materials, reserve conference rooms, arrange audio/visual, order catering, etc.
• Serve as logistical point of contact for individuals attending programs.
• Assist in scheduling of internal speakers/subject matter experts and/or vendors and collect presentations for programs.
• Lead post-implementation review by evaluating project results using the Kirkpatrick model
• Create and maintain project plans and job aids to define purpose, roles, tasks and deliverables
• Communicate with senior management regarding project progress and decisions; develop effective PowerPoint presentations and project update materials suitable for senior executives
• Monitor individual and team projects on an ongoing basis; evaluate progress, develop issue resolution processes and take appropriate steps for escalation if needed
• Assist with special projects
• Manage team resources including team meeting agendas and calendar, website, SharePoint, Teams, learning management system and video portal
• Provide comprehensive analytical support to the CIB Payments Learning team using Excel to analyze and action survey results, training audience, attendance and program metrics
• Identify and recommend best practices and enhancements to be included in standards and procedures for project management

Required Qualifications, Capabilities, and Skills

• 1 year of experience with project and stakeholder management
• Able to lead and influence project teams by effectively communicating with project stakeholders
• Proven self-starter, detail-oriented, well organized, strong decision-making skills and able to multi-task effectively
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook)

Preferred Qualifications, Capabilities, and Skills

• Bachelor's Degree preferred
• Event/meeting coordination experience both in-person and virtual preferred
• Prior experience working with CIB’s Commercial Banking and Global Corporate Banking sub LOBs and front office sales functions and/or cross function support areas a plus
• Understanding of Payments products and functionality a plus
• Experience in training and/or readiness activities
• SharePoint site ownership experience a plus
• Experience with virtual meeting platforms such as Zoom and Adobe Connect