EY People Consulting - HRT Managed Services Senior 

India, Haryana, Gurugram 

354305415

End-to-End Lifecycle Management:

• Oversee all employee lifecycle processes including pre-boarding, onboarding, transfers, role changes, leave of absence, exits, and post-exit formalities.
• Ensure timely and compliant execution of all lifecycle events in line with company policies and legal standards.

Team & Service Management:

• Lead and manage a team of HR operations professionals delivering lifecycle services.
• Monitor service quality and adherence to SLAs, KPIs, and customer satisfaction (CSAT) benchmarks.

Policy & Compliance:

• Ensure all lifecycle activities are executed in accordance with internal policies, local labour laws, and global HR compliance standards.
• Provide guidance on policy interpretation and exception handling.

Process Optimization & Continuous Improvement:

• Identify opportunities to streamline processes, reduce manual work, and enhance employee and manager experience.
• Lead initiatives for standardization, automation, and documentation of lifecycle processes.

Technology & HRMS:

• Leverage HR systems (e.g., SAP SuccessFactors, Workday, Oracle HCM) to manage workflows and ensure data accuracy.
• Collaborate with HRIT and vendors on system enhancements and troubleshooting.

Reporting & Dashboards:

• Maintain accurate records and generate regular dashboards for leadership on lifecycle metrics, compliance status, and process health.
• Provide data insights and trends to inform operational decisions and improvements.

Stakeholder Collaboration:

• Work closely with Talent Acquisition, Payroll, Compliance, Legal, and Business HR teams to deliver a cohesive employee experience.
• Act as a key point of contact for audit requirements and operational escalations.

Skills and Attributes for Success:

• Strong understanding of hire-to-retire processes and employee lifecycle frameworks.
• Expertise in HRMS platforms such as SAP SuccessFactors, Workday, Oracle HCM, PeopleSoft or similar.
• Proven people management and team leadership skills.
• Experience in process improvement, workflow automation, and documentation.
• Strong attention to detail, service orientation, and problem-solving abilities.
• Excellent communication and stakeholder management skills.
• Understanding of employment contracts, statutory requirements, and HR policy governance.

To Qualify for the Role, You Must Have:

• Bachelor’s or Master’s degree in Human Resources, Business Administration, or related field.
• 8–10 years of experience in HR operations or shared services, with at least 4–5 years in a supervisory/managerial role.

Preferred Certifications:

Certifications or experience with at least with at least one HR technology platform such as Workday, SAP SuccessFactors, Oracle HCM, or PeopleSoft.

What We Look For:

• A highly motivated professional who thrives in fast-paced global environments.
• A team player with strong leadership, interpersonal, and analytical skills.
• An innovative mindset, with a willingness to challenge the status quo and implement improvements.

What’s In It for You?

• Work with leading global clients across industries.
• Exposure to advanced HR technologies and digital HR solutions.
• A collaborative environment focused on continuous learning, growth, and career advancement.

EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.